Frequently Asked Questions
Everything you need to know about curating your perfect home with IRIS.
What is the standard shipping timeframe for furniture?
Standard shipping for small home decor items takes 3-5 business days. Larger furniture pieces typically arrive within 7-14 business days via our specialized white-glove delivery partners.
What is your return policy for home goods?
We offer a 30-day return window for most items. Products must be in their original packaging and unassembled. Please note that custom-made upholstery and final sale items are non-returnable.
Do you offer fabric swatches for sofas and chairs?
Yes, we provide complimentary fabric swatches to help you choose the perfect texture and color for your space. You can request up to five swatches through our 'Order Swatches' page.
How do I track my order?
Once your order ships, you will receive an email with a tracking number and a link to our logistics portal where you can monitor your delivery in real-time.
Are IRIS products covered by a warranty?
All IRIS furniture pieces come with a one-year limited warranty covering manufacturing defects in materials and workmanship under normal household use.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer flexible financing options through Affirm for larger furniture purchases.